GTC
1. Scope
For all deliveries of Edelstein-Shop to consumers (§ 13 BGB) these General Terms and Conditions (GTC) apply.
Consumer is any natural person who enters into a legal transaction for a purpose that can be attributed neither to their commercial nor their independent professional activity.
2. Contractor
The purchase contract is concluded with:
Edelstein-Shop
Hauptstrasse 10
8574 Lengwil-Oberhofen
You can reach our customer service for questions, complaints and claims on weekdays from 9:00h to 18:00h at the phone number 0041767630277 and by e-mail at info@swissben.ch.
3. Offer and conclusion of contract
3.1 The presentation of the products in the online store does not constitute a legally binding offer, but an invitation to order. Errors excepted.
3.2 By clicking the button "Buy" in the last step of the ordering process, you place a binding order for the goods contained in the shopping cart. The purchase contract is concluded when we accept your order by sending an order confirmation by e-mail immediately after receiving your order.
4. Contract text
The text of the contract is stored on our internal systems. You can view the terms and conditions at any time on this page. The order data and the GTC will be sent to you by email. After completion of the order, the contract text is no longer accessible via the Internet for security reasons.
Cancellation policy
Right of revocation
You have the right to cancel this contract within fourteen days without giving any reason. The revocation period is fourteen days from the day on which you or a third party named by you, who is not the carrier, has or has taken possession of the goods.
To exercise your right of withdrawal, you must inform us by means of a clear statement (eg a letter sent by mail, fax or e-mail) of your decision to revoke this contract. You can use the model withdrawal form for this purpose, but it is not mandatory.
Consequences of revocation
If you revoke this contract, we shall reimburse you all payments we have received from you, including delivery costs (with the exception of additional costs resulting from the fact that you have chosen a type of delivery other than the most favorable standard delivery offered by us), without undue delay and no later than within fourteen days from the day on which we received the notification of your revocation of this contract. For this repayment, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no case will you be charged any fees because of this repayment.
You must return or hand over the goods to us immediately and in any case no later than within fourteen days from the day on which you notify us of the revocation of this contract. The deadline is met if you send the goods before the expiry of the period of fourteen days. We shall bear the costs of returning the goods. You will only have to pay for any loss in value of the goods if this loss in value is due to handling of the goods that is not necessary for testing the condition, properties and functioning of the goods.
6. Prices and shipping costs
6.1 The prices stated on the product pages include the statutory value added tax and other price components.
6.2 The shipping costs depend on the quantity of goods ordered and the shipping method and will be clearly communicated to you before you submit your binding order. You will find an overview on the Shipping page. We offer the following shipping methods in our store:
Germany, Belgium, Bulgaria, Denmark, Estonia, Finland, France, Greece, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Austria, Poland, Portugal, Romania, Sweden, Switzerland, Slovakia, Slovenia, Spain, Czech Republic, Hungary, Cyprus